Frequently Asked Questions (FAQs)
We’ve compiled answers to some of the most common questions to make your shopping experience seamless.
1. Orders and Delivery
Q: How can I track my order?
A: You can track your order by clicking on the “Track Order” link in the confirmation email or by logging into your account and navigating to the “Orders” section.
Q: Can I change or cancel my order?
A: Yes, you can change or cancel your order within 24 hours of placing it. Contact our support team for assistance.
Q: What should I do if I receive the wrong or damaged item?
A: Please contact our support team within 7 days of receiving the item, and we’ll arrange a replacement or refund.
2. Payments and Billing
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, UPI, Wallets and other secure payment options.
Q: Is my payment information secure?
A: Absolutely! We use advanced encryption and secure payment gateways to protect your information.
Q: What if my payment fails?
A: Ensure your payment method has sufficient funds and retry. If the issue persists, contact our support team for help.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for most items, provided they are unused and in their original packaging.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Q: Are there items that cannot be returned?
A: Yes, some items, such as personalized products or clearance items, are non-returnable. Please refer to our Return Policy for details.
4. Products and Availability
Q: How do I know if an item is in stock?
A: Product availability is shown on the product page. If an item is out of stock, we’ll provide an estimated restock date.
Q: Do you offer product warranties?
A: Yes, many of our products come with a warranty. Check the product page or contact us for details.
Q: Can I pre-order items?
A: Yes, for select products. Check the product page for pre-order availability.
5. Account and Privacy
Q: How do I create an account?
A: Click on the “Sign Up” button at the top of our website and fill in your details to create an account.
Q: How can I reset my password?
A: Click on “Forgot Password” on the login page, and follow the instructions to reset your password.
Q: Is my personal information safe?
A: Yes, we take privacy seriously and ensure your information is securely stored. Refer to our Privacy Policy for more details.
Still have questions?
If you didn’t find your question here, feel free to:
- Chat with us live
- Email us at support@bracketlifestyle.com
- Call us at +91-94855-59931
We’re always happy to help!